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Customer Service – Business Studies

This post will tell you all you need to know about Customer service for the Business Studies A-Level.

For The Exam, You Need To Know

  • Methods of meeting customer expectations.
  • Monitoring and improving customer service.
  • The benefits of having high levels of customer service.

Methods of Meeting Customer Expectations Should Include

  • Market Research
  • Training
  • Use of Quality Assurance and Control
  • Quality Standards

You should understand the ways in which a range of different Businesses use customer service to improve their performance.


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